Questions unanswered
I brought my Rocket III Touring in for front end crash repairs. The job required an extended period of time due to the fact that the front suspension needed to be shipped from the UK. No problem there, it's a problem one needs to accept with an imported bike. Here are the problems I experienced. My motorcycle was crashed and unridable, so I had to transport it to the shop on a trailer. For insurance reasons I was denied access to the dealership property, necessitating having to unload it on the street and push it onto the property. How foolish is that? I don't figure that anyone from your insurance company would be willing to help push either. My beef is not with Tampa Triumph, but your insurance company has GOT to be a bit more reasonable with their regulations. My other complaint IS with your dealership. After the repairs and maintenance had all been completed, I had a few questions to ask the person who had performed the procedures. I understand that your mechanic has a fairly heavy work load, but having spent in excess of $5000 in your business, I didn't think it asking too much to speak with your mechanic concerning repairs and maintenance performed as well as future maintenance requirements. I feel like I'd have had better luck speaking with the governor. Other than that, the bike runs great. Sorry I couldn't have offered a more favorable review, but when a paying customer feels like a nuisance, what would you expect? (Employee: Don Baker)
Craig Harridge
3/18/2021
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